Consultant, Program Intake & Automation

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging �?? where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world �?? helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The OnDemand and Automation organization in Visa Client Services focuses on leveraging tools and platforms to elevate the client experience, making engagement with Visa simple, intuitive, and rewarding. The team is responsible for defining and developing a scalable and quantifiable program intake process for technology priority decisioning by senior leaders. Additionally, the team identifies and creates quick win automation solutions that provide immediate benefits to both internal and client users.

The consultant will be responsible for executing the program intake process by creating the process, training, metrics, and refining the existing tool to meet the requirements. This consultant will utilize their strong communication skills to work with teams across Client Services to ensure awareness of process and the existing backlog of programs.

A strong candidate will have experience being on a team with product management, release management, cross functional team leadership, business analysts. They will have an excellent understanding of leveraging technology to complete both simple and complex tasks. For quick wins, this consultant should be tech savvy and have experience as a power user and configurator of enterprise tools but is not expected to code applications.

Key Responsibilities

• Be a key player in building out the program intake and execution processes and tools across the Client Services organization.
• End to end ownership of the intake tools and processes from product ideation, requirements definition, implementation management, commercialization opportunities, client outreach and communications, analytics, KPIs, and internal training
• Engage across the Client Services organization with key leadership to intake new programs according to the quantifiable standards established in the process.
• Understand the enterprise tools and capabilities to leverage quick win solutions for relevant programs with positive benefits.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Experience taking initial requirements and producing quick iteration solutions.
• Ability to understand both business and technical concepts.
• Understanding of forms, data structuring, and reporting.
• Experience as a PowerUser or Configurator on any enterprise business tool.

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience working full lifecycle of requirements through testing and implementation.
• Familiar with one or more business productivity tools: SharePoint, AutomationAnywhere, PowerApps, PowerAutomate, PowerBI
• Experience using Agile principles on projects

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 96,100.00 to 125,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.